With Duo, you can: Establish user trust Verify the identity of all users before granting access to corporate applications and resources. Additional BoilerKey Helpįor additional assistance with the BoilerKey service, please see the following resources. Duo verifies user identity and device health at every login attempt, providing trusted access to your applications. To apply to become a departmental administrator, please complete the BoilerKey Administrator Request. To Request Access Individual BoilerKey UserĪ departmental administrator can be assigned to assist with deployment and BoilerKey support. The token has no replaceable parts, including its battery. Do not corrupt, deface, or damage the token. You must not attempt to alter, circumvent, or otherwise tamper with the BoilerKey hardware token. The token must be kept private and secure do not permit others to use your token. The BoilerKey hardware token is the property of Purdue University and is issued to employees and students at no charge. Log in quickly because the 6-digit code will expire. Instead of using your password, you will enter a 4-digit, unique PIN that you choose when signing up for BoilerKey, then a comma and the 6-digit code generated when you press the button on the hardware token. with Duo, please contact HelpDesk+ at (254) 710-4357 or. The code must be used straightaway, otherwise it will expire. The Duo mobile app is available for all devices through the Apple App Store. The Duolingo customer service team provides the following support methods: self-service support in form of knowledge base, social media support and email support for their customers. This option is useful when you have spotty Wi-Fi or cellphone service, or if you are travelling to a foreign country and have no service at all. If you are an administrator, none of the above steps resolve your issue, and you receive an error message, please contact Duo Support, providing the error message along with what happened right before the message appeared, and we can help troubleshoot for supported devices and versions of the app. Instead of using your career account password, you will enter a 4-digit, unique PIN that you choose when signing up for BoilerKey, then a comma and the 6-digit code generated from the Duo Mobile app by tapping “Purdue University” in the app. (You may want to have the Duo Mobile app open and ready when you sign in.)Ģ. It is important to act quickly as the notification will eventually time out. Once you submit, a notification will pop up on your phone’s screen to either “accept” or “deny.” If the notification does not automatically display on the screen, open the Duo Mobile app to approve it. Instead of using your career account password, you will enter a 4-digit, unique PIN that you choose when signing up for BoilerKey, then a comma and the word "push." When using the Duo Mobile app, users have two options to verify their identity.ġ. There are two options for BoilerKey: the Duo Mobile app and the hardware token (a key fob). (This option works even if you are not connected to cell or Internet service, such as when you. An example of how Boilerkey works with the Duo Mobile application.
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